Privacy Policy

Baxter Sound Pty Ltd (“us, we, our”) takes your privacy very seriously. We maintain a policy of strict confidence concerning your (“you, your”) personal information (“Privacy Policy”).

This Privacy Policy applies to the collection, storage, use and dissemination of your personal information by us.

By accessing our website (“Site”), engaging us on a job or otherwise using our services you accept the terms of this Privacy Policy.

If you have any further questions or if you wish to receive further details on our information practices and Privacy Policy, please contact our Privacy Officer using the method set out below.

Collecting personal information

The personal information you provide to us is collected to enable us to provide our services, to enhance your use of the Site, and to keep you informed of our products and services that might be relevant to you.

The types of personal information we collect from you may include your name, email address, physical address, company name, country and bank account or other payment details. We will generally collect personal information directly from you. We may collect your personal information in any of the following ways:

  • when you access our Site and provide your personal information;
  • when you submit a contact form to us on the Site to enquire about our services;
  • during conversations and/or correspondence between you and our customer service team; or
  • when you otherwise elect to provide personal information to us.

If someone other than you provides us with personal information about you that we did not ask for, we will notify you as soon as practicable that we have received this personal information. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.


When you visit the Site we may attach a “cookie” to your computer’s memory. This “cookie” is a small text file which assists us to store session information when you access the Site and to facilitate seamless access between our different services.

If you choose to do so, you can configure your computer’s browser so that it disables “cookies” or does not accept them, however, this may impact the functionality of the Site.

We may also use third party tools for collecting and analysing data related to your visit to our Site that does not personally or directly identify you. We use Google Analytics for this purpose and Google uses cookies to gather information about the use of our Site.

Please see our Cookie Policy for further information.

Use and disclosure of information

Your personal information will be securely stored by us. We will only collect, store, use or disclose your personal information as set out in this Privacy Policy and where we are required by law to protect our rights or property (or those of any third party), or to avoid injury to any person.

We will not disclose your personal information to any third party other than in accordance with this Privacy Policy. We do not transfer your personal information to third parties for the purposes of marketing.

We may transfer your personal information to our suppliers and other service providers who assist us in operating our Site, conducting our business and providing our services. For example, we may transfer your personal information to our freelance contractors, talent management entities, music licensing entities, recording studio facility owners and music collecting societies to the extent necessary for us to provide the services. We take reasonable steps to ensure that these organisations and individuals only use your personal information for the specified purpose and that these organisations and individuals comply with technical and organisational security measures required to protect your personal information.

Communicating with you

We may use your personal information to send you information about new developments, products, services and special offers. You can, at any time, opt out of receiving marketing material from us by contacting us using the method set out below or, where we have sent you electronic marketing materials, by using the unsubscribe link within the communication. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are required to send you relating to the services we provide.

Accuracy of your information

We take all reasonable steps to ensure that your personal information held by us is accurate and up-to-date. If you believe that any of your personal information is inaccurate, please contact us using the method set out below and we will take all reasonable steps to correct it within a reasonable time.

Your consent

By your use of the Site and correspondence with us about our services you consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and as otherwise permitted under applicable privacy laws.

Storage and security

We will use all reasonable endeavours to keep the personal information we collect and use in a secure environment, and we have implemented technical, administrative and physical security measures that are designed to protect personal information from unauthorised access, disclosure, use and modification. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us using the method set out below.

If we no longer need your personal information, unless we are required under law or a court or tribunal order to retain it, we will take reasonable steps to destroy your personal information securely, subject to our requirements to retain data to comply with our legal obligations and financial and audit obligations.

Access to information we hold about you

You can request access to, corrections of, or erasure of your personal information held by us, or complain or object to the use of your personal information by us.

We will respond to your request as quickly as possible.

You can contact us at:

Privacy Officer, Baxter Sound Pty Ltd
Address: 15 Chase Boulevard, Berwick Victoria 3806

When contacting us you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way or we are required or authorised under law (or a court or tribunal order) to only deal with individuals who have identified themselves.

Changes to our privacy policy

We may change, modify, or revise this Privacy Policy in order to comply with any applicable laws, to reflect changes in our processes or for any other reason at any time. Material changes in our Privacy Policy will be communicated to you, but we also encourage you to check our Privacy Policy periodically to read about any changes, modifications, or revisions.

Special Information for individuals in the European Union

We welcome the EU General Data Protection Regulation (GDPR) as an essential set of regulations to affirm our commitment to data protection across the European Union. We are committed to ensuring:

  • Personal data is processed fairly, lawfully and in a transparent manner
  • Personal data is collected and processed only for specified and lawful purposes
  • Processed data is adequate, relevant and not excessive
  • Processed data is accurate and, where necessary, kept up to date
  • Personal data is not kept longer than necessary
  • Personal data is processed in accordance with an individual’s rights
  • Personal data is kept secure
  • Personal data is not transferred to countries outside of the EU without adequate protection

The information below outlines specific information relevant to certain aspects of our GDPR compliance.

  • Lawfulness of processing: We collect personal information in a number of contexts and for a number of purposes. Please refer to the “Collecting personal information” section of this Privacy Policy. Our processing activities for the purposes of the GDPR are based on the legitimate interests pursued by us in supplying our products and providing services to you.
  • Personal information transferred outside of the European Union: The personal information of customers located in the EU may be transferred outside of the EU to our hosting providers and other service providers we have engaged to support our business. Please refer to the “Use and disclosure of information” section of this Privacy Policy. We will ensure that all of our partners and service providers comply with the GDPR, including by ensuring that appropriate safeguards exist in relation to any transfers of personal information outside of the EU.